We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Dairy Cottage - October 2018
Service rating: “Very helpful over the phone. Very efficient”
Product rating: “Very good in general. We felt that it lacked storage space in the kitchen. One cupboard that could have been used smelt strongly of mould, although everything was very clean and well presented. Very poor lighting in the living room. Hard to read by. Everything else was very good. All of upstairs - beds and baths very good standard and very comfortable.”
Caen House, Croyde - October 2018
Service rating: “As bbq specifically requested it should have been checked that it was clean.”
Product rating: “Parking a bit of a pain as 3/4 minutes walk away, not great when unloading in the rain.”
Higher Bumsley Barn - October 2018
Service rating: “Marsden made things very easy for us in terms of finding and booking accommodation.”
Product rating: “Higher Bumsley Farm is most comfortable, a pleasing base from which to explore North Devon and Exmoor.”
Palms 1 - October 2018
Service rating: “Very good service and the property is exactly what it said it would be”
Product rating: “Can't say enough about palms 1 it's a stunning property with amazing views they really have thought of everything it's perfect”
Beachcomber - October 2018
Service rating: “Great range of properties. Website is well presented and a seamless process from booking through to final stay.”
Product rating: “Great location in the heart of Woolacombe with a parking space. Good modern kitchen and well appointed. Appreciated the welcome pack.”
Waves - October 2018
Service rating: “Easy booking via the Marsdens Devon Cottages with clear directions to the property send prior to stay.”
Product rating: “A well situated, well equipped, spacious and comfortable holiday home.”