We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Caen House, Croyde - March 2015
Service rating: “Original property I booked became unavailable due to the owner selling the property. To Marsdens' credit, they offered me viable alternatives and even supplemented what turned out to be an upgrade, even though the problem wasn't of their making. Excellent service under the circumstances, well done!”
Product rating: “Excellent”