We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
The Hop House - April 2018
Service rating: “Booked through the website, very easy to use, prompt responses”
Product rating: “The Hop House was excellent. Everything you need was there, very comfy and clean, highly recommend the Hop House.”
Upper Deck - April 2018
Service rating: “Easy to navigate website, easy to book and clear information was provided. One small point - I received e-mails straight after booking the property and then nothing else. I expected an e-mail in the week leading up to the holiday but did not receive anything. This didn't matter really but a tiny bit of me was nervous that I'd got something wrong as I have always received those 'we're looking forward to your arrival' e-mails from other companies.”
Product rating: “Beautiful, roomy cottage (the children loved it being upside down - bedrooms downstairs!). The cottage had everything we needed and was very clean and tidy. Lots of storage space too. Fantastic location, we visited five different beaches during our stay as well as other areas of interest. Wouldn't hesitate to return to both the cottage and the area.”
Mill Stile - April 2018
Service rating: “Made a late booking and therefore only had correspondence within a couple of hours of arriving at property. Would be interested in other properties in Braunton in the Summer and would appreciate special deals. We are a non smoking, non pet couple who treat properties with the utmost respect and always leave property in perfect condition, I think guests should also be rated allowing property owners to feel confident they have suitable guests”
Product rating: “Was perfect for the two of us, four would be a squeeze.”