We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Primrose Barn, Umberleigh - October 2018
Service rating: “Marsdens provide a quick response and are very efficient, would use them again.”
Product rating: “The sound proofing between the two cottages is non-existent, such a shame, as it's a lovely barn conversion and is perfectly positioned to explore N Devon. That aside, it's well equipped and comfortable, better than most and there is a lovely welcome tray of goodies on arrival, a nice touch!”
2 Bar View - October 2018
Service rating: “The booking process was straightforward and when we had a query about the Key Safe code it was resolved very quickly.”
Product rating: “Wonderful house in a wonderful location. The owners made us and our dog very welcome. Lovely to have milk in the fridge on arrival.”
Spindrift, Croyde - October 2018
Service rating: “Very friendly and helpful staff. All questions answered and applied.”
Product rating: “Excellent it’s is the views that make it of course. The property is well kept and clean with good standard of furnishing.”
Dairy Cottage - October 2018
Service rating: “Very helpful over the phone. Very efficient”
Product rating: “Very good in general. We felt that it lacked storage space in the kitchen. One cupboard that could have been used smelt strongly of mould, although everything was very clean and well presented. Very poor lighting in the living room. Hard to read by. Everything else was very good. All of upstairs - beds and baths very good standard and very comfortable.”
Caen House, Croyde - October 2018
Service rating: “As bbq specifically requested it should have been checked that it was clean.”
Product rating: “Parking a bit of a pain as 3/4 minutes walk away, not great when unloading in the rain.”
Higher Bumsley Barn - October 2018
Service rating: “Marsden made things very easy for us in terms of finding and booking accommodation.”
Product rating: “Higher Bumsley Farm is most comfortable, a pleasing base from which to explore North Devon and Exmoor.”
Palms 1 - October 2018
Service rating: “Very good service and the property is exactly what it said it would be”
Product rating: “Can't say enough about palms 1 it's a stunning property with amazing views they really have thought of everything it's perfect”