We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Painter's Cottage - September 2018
Service rating: “Failed to instruct property owner of change of vehicle, despite numerous 'phone calls, so that permit could be issued for parking. Staff all gave different answers to questions about the parking permit details.”
Thank you for your feedback, so sorry we did not provide the service required, please be aware that all the team members have now been advised on the correct procedure. Kind Regards Arlene Guest Service Manager
Marsdens Devon Cottages
Product rating: “Pretty, quaint little cottage in a historic fishing village. Well equipped generally.”
Workshop - September 2018
Service rating: “Very easy to book our holiday with plenty of information”
Product rating: “The only thing missing in our opinion was a TV in the bedroom and a little more information about the inclines surrounding the property which made it very difficult to walk our dog without driving our car to a different location”
Top Deck - September 2018
Service rating: “Original email request wasn’t answered. However when phone contact was made this improved greatly”
Product rating: “Access to parking was at times impossible due to deliveries to neighbouring hotel & building site”