We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
Pusehill Cottage - September 2018
Service rating: “Gave a fast efficient service of providing the information required.”
Product rating: “Feel the information on the double bedroom, should state how little room there is to be able to get into / out of bed nearest the window.”
Lower Court Cottage - September 2018
Service rating: “Mars den is our go to company when looking for accommodation in Devon”
Product rating: “We have been to the cottage 3 times so I think that says it all and have used Marsden for previous bookings”