We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.
The Round House, Ilfracombe - September 2018
Service rating: “Very efficient & friendly service from Marsden. Kept up to date with emails & would highly recommend them.”
Product rating: “A stunning & unique house. A perfect get away for large groups.”
Tamarin - September 2018
Service rating: “Marsdens have always been helpful when booking and should anything need attention while on holiday they are good at resolving things.”
Product rating: “Would be better if smelt more pleasant”
Holdstone - August 2018
Service rating: “No problem with this company at all. I found a response to an email a bit short but when I was contacted by phone about a minor issue with the property we were staying in, Marsdens were polite, helpful and professional. The cottage was extremely easy to book online.”
Product rating: “The property was great and really well equipped, home from home! The bathrooms were spotless but some other areas of the cottage could have been cleaner. Great location and easy to use and access.”
Butterfly's Rest - August 2018
Service rating: “Very good will use this service again”
Product rating: “Lovely location peaceful and relaxing break just what we needed . Beautiful cottage well worth a visit”
Grenville - Upcott House - August 2018
Service rating: “No issues with the service just the property you're advertising.”
Product rating: “Sounds amazing in the description but doesn't live up to it in reality.”
Seafern, Lynmouth - August 2018
Service rating: “Very efficient, helpful service. Would definitely book with Marsdens again. Thank you!”
Product rating: “High quality apartment, well decorated and with everything you would need and more!”