High quality self-catering cottages in Devon & Exmoor

Essential Cottage Information

HOLIDAY COTTAGE DETAILS:

The cottage summary aims to give you an accurate description of the property together with several photographs. In almost all cases your property rental price is fully inclusive, however, occasionally you may find a small charge for wood burner logs, or for tumble drying where this is a shared facility. In all cases this is stated in the property details. Beds described as 2'6'' we recommend as only suitable for children. Should you require further details regarding the property or its location please contact us – we will always be happy to give you more information.

ARRIVAL/DEPARTURES TIMES:

Access to a Devon holiday property is normally from 2pm on the day that your holiday commences and ends at 10am on the day of departure. However, some properties have a later arrival time and this will be stated in the property description and balance confirmation. In exceptional circumstances housekeepers or owners may have to continue to prepare the property after 2pm and your patience is appreciated in allowing them to take extra time to achieve the high standards you expect.

LINEN AND TOWELS:

All of our properties provide bed linen and most also provide towels. These will include a minimum of one bath and one hand towel per person. Please check property details. For two week holidays a change of bed linen and towels, where applicable, will be provided and this will be organised through your housekeeper. We do request that towels are not removed from the property and ask that you bring your own beach towels.

COTS/TRAVEL COTS:

Many of our properties provide a cot or travel cot including mattresses and these are free of charge. Linen is not provided for cots. Please remember to request a cot/travel cot if you require one. Cots are normally only occupied by infants under two years. Please check the property description, and note your request if this facility is available.

HIGHCHAIRS:

An increasing number of properties are now providing high chairs which are free of charge. Please check the property description, and note your request if this facility is available.

PARKING:

Provision for private parking is available at almost all of our properties. On some occasions, where parking is limited on site, a special provision or permit may have been arranged. Details are given in the property description. Occasionally parking will be described as roadside, please check with our office regarding any restrictions. Please contact us if you need clarification of parking facilities.

SPECIAL NEEDS:

Please notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure a property is suitable.

CD PLAYERS AND DOCKING STATIONS:

Most properties provide a CD player or similar. Please contact us for clarification if this is important to you.

PETS:

Pets are allowed in many of our properties, unless otherwise stated in the details. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left alone unsupervised on the premises, and we request that they be kept off the furniture and not allowed in bedrooms. Properties which accept pets do so on the condition that pets have been fully treated to protect them against parasites. On occasion, although a property may specify pets are not acceptable, it may be possible that the owner’s own dog may have been in the property. Please ask if you have any concerns about this, specifically, for example, if anyone in your party is allergic to pets. We will be happy to clarify the position in more detail for you. We receive an increasing number of enquiries of this nature and it is always worth mentioning to us at the time of booking to ensure a trouble-free stay. A charge will be made of £30 per pet per week or short break. Some property descriptions indicate an enclosed garden, but please note that this does not mean it is totally escape-proof.

MOBILE TELEPHONES:

Please note that properties in some locations may not have mobile telephone reception. Please check if this is important to you.

WIFI:

Please check the property description to see if WiFi is available. This is offered free of charge but please note that download speeds may vary by location, as can WiFi signal coverage within a property. Details of the WiFi router access code should be in the property but otherwise guests are expected to be IT self sufficient. Guests must not use the premises’ broadband facilities for unlawful purposes.

LOSSES AND DAMAGES:

Now and again accidents are bound to happen and any losses and damages during your holiday must be paid for. Every effort is made before your arrival to ensure everything is in place. Should you find any difficulties or damage on arrival, please notify the owner or housekeeper or, failing that, our own office as soon as possible following your arrival.

REFUNDABLE DAMAGE AND SECURITY DEPOSITS:

Some properties require us to take a damage or security deposit on all bookings. Details are given in the property description. Please refer to our Booking Conditions.

LOST PROPERTY:

We can not accept responsibiltiy for any items left behind in your accommodation after your holiday, and would advise you to contact the housekeeper or owner of the property directly. Any unclaimed items will be disposed of after 2 weeks. A handling charge or £10 plus postage will be made for the return of left belongings.

SMOKING: All of our properties are specified as non-smoking and we would ask you not to smoke inside these properties under any circumstances.

OLDER COTTAGES:

Many of our guests will be seeking an older character cottage. Part of the charm of such properties are the characteristically low celings, doorway, beams and steep narrow staircases. These cottages could be over 100 years old and built before the advent of damp proof courses and insulation. Care is taken on inspection to take this into account, however some have a tendency to be damp and an occasional damp patch can become visible. Because of this, these cottages may not be suitable for anyone susceptible to a damp atmosphere.

CANCELLING YOUR HOLIDAY:

Our Cancellation Protection Scheme automatically covers you when you book a cottage and you are advised to read the details of the scheme in the booking conditions. Certification of any medical problem is required from your Doctor. This should confirm that you are not well enough to take your holiday because of illness and that the condition was not known at the time of booking. For additional risks not covered by the scheme you are advised to seek further cover.

COMPLAINTS PROCEDURE:

At Marsdens Devon Cottages we do everything possible to ensure you have an enjoyable stay. However, If you do have any cause for complaint about your cottage it is essential that you make contact with the housekeeper immediately so that any problems can be quickly resolved. Where owners are taking care of the property themselves you should contact the owner. In all cases the contract for your accommodation is between you and the owner so any queries or concerns should be addressed to them. If you cannot make contact with the housekeeper or owner you should telephone our office and we will do all we can to help rectify the matter. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it will be appreciated that it is difficult for them to be effectively investigated. Furthermore, Marsdens Devon Cottages cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the owners’ negligence resulting in loss, injury or accident.

SATELLITE TV:

Many properties have satellite, Freeview or internet TV packages which can vary in available channels. Please contact us for exact clarification if this is important to you.

Please see our Booking Conditions page for a full list of our terms and conditions.