Why choose Marsdens Devon Cottages?
Highest booking levels
We have a huge, constantly updated database of customers and enquirers who we send carefully targeted information to, and attract new ones through multiple websites and other activity as explained in our How we promote your property section.
This results in exposure to a large number of holidaymakers, and results in the highest booking levels in the business.
When you combine high booking levels with our competitive commission rates, the results for you as a homeowner is high income.
Unrivalled service and support
Whether you choose our Marketing and Booking Service or Bespoke Managed Service, you will enjoy unrivalled service from us. We’ve built our business by always doing our best for homeowners and for customers, and that’s why over 96% of our homeowners said they would recommend us, and 99% said our service was good, very good or excellent.
Marsdens Devon Cottages is an independent family business that started in 1973. We’ve grown a lot since the early days of letting our first self catering holiday cottages, but our promise to provide the very best service to homeowners and the best holiday experience for our guests – as well as a fantastic range of great places to stay – hasn’t changed one bit. As every year goes by our experience continues to grow.
Local, friendly, passionate staff
There are fourteen of us in the team at Marsdens Devon Cottages, with six of us working on the phones, taking bookings, making recommendations and sorting out any queries that come up. The rest of us work on the property management or marketing side.
Our office is in the North Devon village of Braunton, and we have staff elsewhere in Devon too, which means we are close to each of our properties, and visit and inspect them regularly so we can usually answer any questions guests may have.
It also means that everyone in the office knows the region really well and can make personal recommendations for guests that are based on our collective knowledge. Only a truly local agent can do that for you.
If you choose our Bespoke Managed Service, we can manage your property and be on site very quickly if we need to be. We have maintenance teams nearby who can respond to your needs very quickly too – and we know them personally so we know they will do a good job. That’s something you won’t get with a national agency with offices that are hundreds of miles from Devon.
A partnership we value
Letting properties is a partnership between the owner, the agent, and in many cases, the housekeeper. We understand and value the contribution each of us makes to this partnership, and work hard to get it right – that’s why our homeowners stay with us, some for over 30 years. We pride ourselves on being friendly, pleasant and easy to work with, as well as knowledgeable and professional.
Extended hours phone line
Customers often book and pay online on our websites, but sometimes they want to talk to us.
Our booking line is open from 8am to 8pm Monday to Saturday, and 11am to 3pm on Sunday – so we are there when needed, and can take more bookings.
Our Braunton office will take the calls during its opening hours between 9.00am – 5.30pm Monday to Friday and 9.00am to 4.00pm on Saturdays.
When the office is closed, or if all our lines are busy, your call will be answered by our friendly Sales Support Team, who will take bookings, answer queries or ensure the customer receives a call back from the local Braunton team, if required.
The next step
Whether you’re considering investing in a holiday property, part-way through building works or renovation, or have a property ready to let, we are always more than happy to discuss your requirements and answer any queries you may have. It’s usually better for us to meet you at your property so we can provide pricing information and advice, but we would be happy for you to drop in to see us or meet elsewhere if that suits you better.
Our unrivalled experience allows us to offer informed and honest income projections, suggestions for property improvements, letting guidance and a full assessment of your property’s potential. We will never promise unrealistic income projections to encourage you to join us. We’re in this for the long term and hope you will be too.
We are more than happy to talk things through with you, for free and with absolutely no ties. Email us at firstname.lastname@example.org, call us on 01271 818152 or pop into our Braunton office - you can be assured of a warm welcome and some great advice. We look forward to hearing from you.