We are very pleased to now be welcoming guests on holiday in England and Wales. Looking after the health and safety of our guests has always been paramount and we have introduced even more thorough cleaning procedures, guidelines and provided tools for our homeowners and housekeepers to help reduce the risk at properties wherever possible to give you peace of mind when you take your well-earned break.
If another lockdown was to be announced, be assured that our teams will be on hand to help you move or cancel your booking. If this was to happen you would be notified as soon as possible.
We have been working hard to support our customers through this period and want to give you the flexibility to manage your booking ahead of your arrival:
Make a payment
Pay for your booking via our secure online Customer Account. Sign in using your email and password - or register your accountGo to My Account
I would like to speak to someone about my holiday...
Whilst our teams love talking to our holidaymakers, they are experiencing an unprecedented level of enquiries and so may not be able to respond as quickly as normal.
Visit our Contact page:Contact Us
I need some more information...
To ensure you have all the information you need to manage your booking, we have put the most frequently asked questions on our website - which are regularly updated.
To view our FAQs, please select below:Read our FAQs